Frequently Asked Questions

Quick answers to the questions we hear most. Can't find what you need? Email support@overstockspot.com.

Are your products really brand new?

Yes. Every item we sell is brand new and never used. We don't sell refurbished, open-box, or pre-owned products — that's a rule we don't break.

Is shipping really free?

Yes — free shipping on every order, with no minimum. See Shipping Info for details.

When will my order ship?

Orders are typically processed and shipped within 3 business days. You'll receive a confirmation email as soon as your order is on its way.

How do I track my order?

When your order ships, we'll email you a shipping confirmation. If the carrier provides tracking, it will be included in that email. If you can't find your tracking details, email us at support@overstockspot.com with your order number and we'll look it up for you.

What is your return policy?

Most items can be returned within 30 days of delivery. See Returns & Refunds for the full policy, including how to start a return.

Do you ship internationally?

Not at the moment — we currently ship within the United States only.

Why is there a limit of 2 per customer?

Because our inventory comes from limited closeout lots, most items are available in very small quantities. The 2-per-customer limit helps keep deals available for as many customers as possible.

Can I cancel or change my order?

Email us as soon as possible at support@overstockspot.com. We'll do our best to catch it before it ships, though once an order is on the way we may not be able to change it.

My item arrived damaged — what should I do?

Sorry about that! Email us with your order number and a photo of the item, and we'll arrange a replacement or refund — return shipping included.

Do you have a phone number or a physical store?

We're an online-only retailer, and the fastest way to reach us is by email at support@overstockspot.com.

Will the item I saw still be available later?

Possibly not. Most of our inventory comes from limited closeout lots, so popular items can sell out quickly and may not be restocked.